Cancellation Policy

1. Scope

This is the Tixxly platform default cancellation policy. It applies to bookings recorded through Tixxly storefronts and the Tixxly agent commerce protocol unless the tour and activity supplier has published their own cancellation terms. Where a supplier policy exists, the supplier policy takes precedence.

2. Cancellation Windows

Unless a supplier policy states otherwise, the following windows apply, measured from the local start time of the booked experience:

• More than 48 hours before start: full refund of any amount paid.
• Between 24 and 48 hours before start: 50 percent refund.
• Less than 24 hours before start, or no-show: no refund.

3. Supplier-Initiated Cancellation

If the supplier cancels the booking for any reason, the full amount paid is refunded in addition to any platform fees collected. The supplier may, at their discretion, offer an alternative date.

4. Force Majeure

Cancellations caused by events outside reasonable control of either party, including but not limited to severe weather, natural disasters, civil disruption, or public health emergencies, are treated as supplier-initiated cancellations and refunded in full.

5. How to Cancel

Use the cancellation link in your booking confirmation email, or contact the supplier directly using the contact details published on their storefront. Bookings recorded by AI agents on a buyer's behalf can be cancelled by the same buyer using the confirmation URL returned at intent time.

6. Disputes

If a refund is not actioned within ten business days of a valid cancellation request, contact Tixxly at support@tixxly.ai. We will mediate between the buyer and the supplier and may issue a refund on the supplier's behalf where appropriate.

7. Updates

This policy may be updated from time to time. The version published at this URL at the moment of booking is the version that applies.