Terms and Conditions

    Everything you need to know about how we operate.

    1. Introduction

    1.1. Tixxly Inc ("Tixxly", "we", "our", or "us") is a company incorporated in the State of Delaware, USA, with its registered and trading address at 8 The Green, Ste A, City of Dover, County of Kent, 19901.

    1.2. Tixxly provides technology and connectivity services that allow travel and experience suppliers ("Suppliers", "you", "your") to connect their product inventory, availability, and booking data to conversational AI ecosystems, digital marketplaces, and booking interfaces, including (but not limited to) the OpenAI Product Feed and Instant Checkout solutions (collectively, "the Platform").

    1.3. By registering for, accessing, or using the Platform, you agree to be bound by these Terms and Conditions ("Terms"), together with any specific commercial terms agreed between you and Tixxly (such as subscription plans, integrations, or pilot programs). These Terms govern your relationship with Tixxly and your use of our technology.

    1.4. Tixxly reserves the right to modify these Terms at any time. Updated versions will be published on our website and take effect from the date of posting.

    2. Role of Tixxly

    2.1. Tixxly acts solely as a technology platform and facilitator. We do not own, operate, or control the products, tours, activities, or experiences offered by Suppliers.

    2.2. Depending on the integration setup:

    (a) Bookings and payments may be made directly between the Supplier and the Customer; or

    (b) Tixxly may provide checkout and payment processing infrastructure on behalf of the Supplier, in which case Tixxly acts as a limited payment collection agent and will remit funds to the Supplier in accordance with agreed payment terms.

    2.3. In all cases, the Supplier is the merchant of record and is fully responsible for the provision of the services offered to Customers.

    2.4. Tixxly does not represent or warrant any minimum level of sales, visibility, or traffic resulting from use of the Platform.

    3. Supplier Eligibility and Obligations

    3.1. To join the Tixxly Platform, you must:

    • Hold valid business registration and relevant operating licenses for the services you offer;
    • Provide accurate product, pricing, and availability data;
    • Maintain adequate insurance for all activities sold; and
    • Comply with all applicable local, national, and international laws.

    3.2. You agree to provide and maintain up-to-date information, including product descriptions, pricing, availability, and cancellation policies, in the format requested by Tixxly.

    3.3. You are responsible for fulfilling all bookings confirmed through your listings, including communicating with customers, service delivery, and handling cancellations or complaints.

    3.4. You must not list any product, activity, or experience that is unsafe, unlawful, discriminatory, or in violation of applicable regulations or ethical standards.

    4. Subscription and Fees

    4.1. Access to the Platform is provided on a subscription basis. Subscription fees are payable monthly or annually (as agreed in writing).

    4.2. Fees are non-refundable except where otherwise required by law or explicitly agreed in writing.

    4.3. Tixxly reserves the right to adjust pricing, introduce new plans, or modify subscription structures with reasonable advance notice (typically 30 days' notice).

    4.4. Non-payment of subscription fees may result in suspension or termination of your access to the Platform.

    5. Bookings and Payments

    5.1. Where the booking is made directly between the Supplier and the Customer, the Supplier is solely responsible for collecting payment and managing refunds or disputes.

    5.2. Where the booking is processed via Tixxly checkout, Tixxly may collect funds on behalf of the Supplier as a limited payment collection agent. Funds will be remitted to the Supplier, less applicable processing fees, per the agreed payout schedule.

    5.3. Tixxly accepts no responsibility for chargebacks, fraudulent transactions, or customer payment disputes, except where expressly managed under Tixxly's own checkout process.

    5.4. The Supplier must maintain an accurate cancellation and refund policy, and ensure it is clearly available to customers.

    6. Data and Content

    6.1. You grant Tixxly a non-exclusive, royalty-free license to host, distribute, and display your content (including descriptions, imagery, pricing, and metadata) across Tixxly's owned and partner channels for the purpose of marketing and facilitating bookings.

    6.2. You warrant that all content you provide is accurate, lawful, and that you own (or have permission to use) all intellectual property contained within it.

    6.3. Tixxly may anonymize and aggregate Platform data for analytics, product improvement, or commercial purposes.

    6.4. Personal data processed through the Platform will be handled in accordance with Tixxly's Privacy Policy and applicable data protection laws (including GDPR, where applicable).

    7. Liability

    7.1. Tixxly provides the Platform "as is" and makes no warranties, express or implied, regarding its reliability, availability, or fitness for purpose.

    7.2. To the maximum extent permitted by law, Tixxly, its officers, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or relating to:

    (a) Your use or inability to use the Platform;

    (b) Any delay or disruption in service;

    (c) Any bookings, payments, or customer interactions facilitated through the Platform.

    7.3. In any case, Tixxly's total liability to the Supplier shall not exceed the total subscription fees paid to Tixxly in the twelve (12) months preceding the claim.

    7.4. Nothing in these Terms limits or excludes liability for death or personal injury resulting from negligence, or any other liability that cannot be excluded by law.

    8. Termination

    8.1. Either party may terminate this agreement by providing 30 days' written notice at the end of the subscription period. If no notice is given, then the contract will auto-renew for the length of the original contract.

    8.2. Tixxly may suspend or terminate access immediately if the Supplier:

    • Breaches these Terms;
    • Fails to pay subscription fees;
    • Provides false, misleading, or unlawful content; or
    • Damages the integrity or reputation of the Platform.

    8.3. Upon termination, all licenses granted to Tixxly under these Terms will cease, except for content data retained for legitimate business purposes.

    9. Intellectual Property

    9.1. All intellectual property in the Tixxly Platform, technology, and brand assets remains the exclusive property of Tixxly Inc.

    9.2. You may not use Tixxly's trademarks, brand names, or design assets without written permission.

    10. Force Majeure

    Tixxly and the Supplier shall not be liable for failure or delay in performing their obligations where such failure or delay results from events beyond their reasonable control, including but not limited to natural disasters, pandemics, cyberattacks, or regulatory restrictions.

    11. Jurisdiction

    These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the Delaware courts.

    12. Contact

    For questions about these Terms or your Supplier account, please contact:

    help@tixxly.ai