Privacy Policy

    We respect your privacy and data protection rights.

    1. Introduction and Scope

    Tixxly Inc ("Tixxly", "we", "our", or "us") is committed to protecting your privacy and respecting your data rights in accordance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, the California Consumer Privacy Act (CCPA), and other applicable laws.

    This Privacy Policy explains how we collect, use, store, and share personal information when you interact with Tixxly through our website, APIs, integrations, or partner platforms. It applies to suppliers, users, and partners engaging with Tixxly for onboarding, subscription, or technology services.

    2. Who We Are

    Tixxly operates as a technology and data platform that enables travel and experience suppliers to connect their products and availability to AI-powered ecosystems (such as ChatGPT's Product Feed and Instant Checkout).

    3. The Information We Collect

    We collect personal and business information necessary to provide our services and operate our platform. This includes:

    3.1 Information You Provide Directly

    • Name, company name, and contact details (email, phone, address)
    • Account registration details and login credentials
    • Billing and payment information (processed securely by third-party payment providers; we do not store full card details)
    • Content and data you upload, including product descriptions, images, and pricing
    • Communications sent via email, chat, or in-app messaging

    3.2 Information Collected Automatically

    • Device information, IP address, browser type, and access times
    • Usage data, including pages visited and interactions within the platform
    • Cookies and similar tracking technologies for functionality, analytics, and personalization (see our Cookie Policy for more details)

    3.3 Information from Third Parties

    We may receive limited data about you from:

    • Payment processors, for transaction confirmation
    • Integration partners (e.g., booking systems or AI marketplaces)
    • Analytics and marketing platforms, where permitted by law

    4. How We Use Your Information

    We use your personal data to:

    • Provide, maintain, and improve our platform and integrations
    • Facilitate supplier onboarding, subscriptions, and account management
    • Enable booking functionality and payment processing (where applicable)
    • Communicate service updates, security notices, and important changes
    • Personalize your experience and support performance analytics
    • Comply with legal obligations and enforce our Terms of Service

    We may also contact you about product updates or opportunities relevant to your use of Tixxly, where lawful (for example, under legitimate interest or with your consent).

    5. Sharing and Disclosure

    We only share personal data when necessary for the functioning of our services or to meet legal obligations. This includes sharing with:

    • Technology and infrastructure partners who host or process data on our behalf (under strict data-processing agreements)
    • Payment service providers, for secure processing of subscription or transaction payments
    • Integration and channel partners, where necessary to facilitate distribution of your product listings or bookings
    • Regulatory authorities, where required by law or to protect Tixxly's rights, property, or users

    We do not sell or rent personal data to third parties.

    6. International Data Transfers

    Your information may be transferred to, and processed in, countries outside your jurisdiction. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses or equivalent legal mechanisms.

    7. Data Retention

    We retain personal data only as long as necessary to fulfil the purposes outlined in this policy. Retention periods may vary depending on the data type and applicable regulations. For further information, you may request a copy of our Data Retention Policy at help@tixxly.ai.

    8. Your Data Protection Rights

    Under applicable data protection laws, you have the right to:

    • Access — request a copy of the personal information we hold about you.
    • Rectification — request correction of inaccurate or incomplete data.
    • Erasure ("Right to be Forgotten") — request deletion of your personal data where legally permissible.
    • Restriction — request limits on how we process your information.
    • Objection — object to processing based on legitimate interests or direct marketing.
    • Data Portability — request your data in a structured, machine-readable format for transfer to another service.

    You are not required to pay a fee to exercise your rights, unless the request is manifestly unfounded or excessive. Contact help@tixxly.ai to make a request.

    9. Data Security

    We implement administrative, technical, and physical safeguards designed to protect your data, including secure server hosting, access controls, and continuous monitoring of system activity.

    If we become aware of a data breach that may affect your rights, we will notify you and relevant authorities as required by law.

    10. AI and Data Processing Transparency

    As part of Tixxly's role in connecting suppliers to AI ecosystems (e.g., OpenAI's ChatGPT Product Feed), limited non-personal product data (such as experience names, descriptions, and availability) may be transmitted to AI systems for discovery and booking purposes.

    Tixxly does not transmit personal or payment data to AI models. Any AI-related data processing is anonymized, secure, and used strictly for service functionality.

    11. Cookies and Tracking

    We use cookies and similar technologies to improve platform functionality, personalize user experience, and analyze performance. You can control cookie settings in your browser or device preferences. See our Cookie Policy for full details.

    12. Children's Data

    Tixxly does not knowingly collect or process personal data from individuals under the age of 16. If you believe we have inadvertently collected such information, please contact us immediately.

    13. Updates to This Policy

    We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The "Last updated" date at the top of this page indicates the most recent version. Continued use of the platform following updates constitutes acceptance, and notifications will be provided via your dashboard.

    14. Contact and Complaints

    If you have questions, concerns, or complaints about this policy or how we handle your data, please contact us at:

    Tixxly Inc
    8 The Green, Ste A, City of Dover, County of Kent, 19901, USA

    help@tixxly.ai

    If you are located in the UK or EU and are unsatisfied with our response, you can lodge a complaint with your local supervisory authority.